Order Acceptance & Availability
- All orders are subject to product availability and our confirmation.
- We reserve the right to refuse or cancel any order for any reason, including stock limitations or suspected fraudulent activity.
Pricing & Payment
- All prices are listed in MYR and are subject to change without prior notice.
- Full payment is required at the time of purchase.
- Partial payments are not accepted unless explicitly agreed upon in writing.
Shipping & Delivery
- Estimated delivery timelines are provided for reference only and may vary.
- As our products are custom-made and primarily pre-order, additional processing time may be required.
- Customers acknowledge that delays are possible and considered normal due to the nature of handmade production, order volume, or unforeseen circumstances (including but not limited to illness or operational constraints).
- Eloura Carmen is not responsible for delays caused by carriers, customs, or other external factors beyond our control.
- Shipping fees are calculated at checkout and are non-refundable.
Refunds & Returns
- All products are custom-made; therefore, all sales are final.
- We do not accept returns, exchanges, or refunds for any reason, including change of mind.
Product Descriptions & Images
- We strive to display products as accurately as possible; however, colors, textures, and details may vary slightly due to screen settings, lighting, or natural material characteristics.
- Customers are responsible for reviewing all product descriptions before placing an order.
Limitation of Liability
- Eloura Carmen shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
Intellectual Property
- All content on this website, including images, text, designs, and branding, is the exclusive property of Eloura Carmen.
- Unauthorized use, reproduction, or distribution is strictly prohibited.
Privacy & Data Protection
- Customer information is used solely for order processing and purchase-related communication.
- Personal data is not shared with third parties, except where necessary for shipping and delivery purposes.
Agreement to Terms
- By placing an order with Eloura Carmen, customers confirm that they have read, understood, and agreed to these Terms of Service, the Shipping Policy, and all other policies stated on the website.
