At Eloura Carmen, we take care to ensure your order reaches you safely and efficiently.
Order Processing
- Orders are processed once payment is confirmed.
- Most items are pre-order unless otherwise stated. Items marked “Ready Stock” are available for immediate shipment within 3–5 business days.
- Pre-order items typically take 4–5 weeks to be ready for shipment.
-
As our products are customised and carefully handled by a single maker, slight delays may occur from time to time. This may be due to unforeseen circumstances such as high order volume, personal health, or other unavoidable situations.
Shipping & Delivery
- Once your order is shipped, a tracking number will be provided.
- Delivery times depend on your location and the courier service.
- Eloura Carmen is not responsible for delays caused by postal services, couriers, customs, or external factors beyond our control.
-
Customers are responsible for any import taxes or duties, if applicable.
After Shipment
- For any delivery issues after shipment, please contact the courier directly.
- Once shipped, Eloura Carmen cannot assume responsibility for delays, lost parcels, or delivery-related issues.
Agreement & Acknowledgement
By placing an order with Eloura Carmen, customers acknowledge and agree that:
- The item is a pre-order and/or customised product.
- Delays are possible and considered normal due to the nature of handmade production.
- They have read and agreed to the terms stated in this policy before completing their purchase.
Thank you for your patience and understanding. We truly appreciate your support, as each item is thoughtfully crafted and prepared with care.
